Policies

Missed Appointments

If an appointment is missed or cancelled within 24 hours of the scheduled visit, there will be a charge of $75. Arrival more than fifteen minutes after the start of the appointment will be considered a missed appointment and the cancellation fee will apply.

Medication Refills

Refill requests must come directly from clients (i.e. requests from pharmacies will not be answered). Medications will be refilled during normal business hours and only after a follow-up appointment is scheduled (for within 1-2 weeks of the cancelled appointment). Refill requests on weekends will be filled the following Monday or non-holiday business day.

Payment

Only cash and checks are accepted (i.e no cards). If clients require documentation for Health Savings Accounts, receipts are available upon request.

Correspondence

Emails, calls, and texts will be returned during business hours and within one business day. Emails, calls and texts may not be returned on weekends unless there is an emergency.