If an appointment is missed or cancelled within 48 hours of the scheduled visit, there will be a charge of $200. Arrival more than fifteen minutes after the start of the appointment will be considered a missed appointment and the cancellation fee will apply.
Refill requests must come directly from clients (i.e. requests from pharmacies will not be answered). Medications will be refilled during normal business hours and only after a follow-up appointment is scheduled (for within 1-2 weeks of the cancelled appointment). Refill requests on weekends will be filled the following Monday or non-holiday business day.
Payment is due at the time of the visit. Credit card information is stored securely and will be charged for copays, deductibles, out of pocket expenses and cancellation fees.
Emails, calls, and texts will be returned during business hours and within one to two business days. Emails, calls and texts may not be returned on weekends unless there is an emergency.